The buffet needs to add spoons to their napkins so we are not looking for someone to assists every time we want soup or ice cream. more. We have taken all your comments and have sent them to the general department for a solution as soon as possible. It started with the check in, which kept us in line for over 2 hours before we got our room. While an apology will not change the outcome of your first impression, we sincerely hope that you will give us the opportunity to help you achieve an experience that will outweigh your potential bad times. Which room amenities are available at Royalton Splash Punta Cana? It is an extremely inefficient and disorganized system. Royalton Splash Punta Cana, Punta Cana: 10 993 hotelekről írt vélemény, 10 618 utasok által készített fénykép és nagyszerű ajánlatok erről: Royalton Splash Punta Cana, amely 46./167 hotelek legnépszerűbb Punta Canában, és a Tripadvisoron 4,5/5 értékelést kapott. Are there opportunities to exercise at Royalton Splash Punta Cana? The staff, for the most part, are trying to please the guests, even though English skills are pretty low here. Royalton and went to the Diamond Club. Réserver Royalton Splash Punta Cana, Punta Cana sur Tripadvisor : consultez les 11 089 avis de voyageurs, 10 707 photos, et les meilleures offres pour Royalton Splash Punta Cana, classé n°46 sur 153 hôtels à Punta Cana et noté 4,5 sur 5 sur Tripadvisor. Which popular attractions are close to Royalton Splash Punta Cana? I asked for a receipt of our room charges at check out (which also took over an hour and required us to complain to a staff member to be able to leave) and we still have not. Indeed, we spoke to one Quebecer two resorts down who has been to Punta Cana many times and said she paid $1800/person last minute for her resort and booked it last minute when she read from other travellers that their capacities were around 25%. Royalton Splash Punta Cana: Hezká rodinná dovolená v karibiku - Na webu Tripadvisor naleznete 11 093 recenzí cestovatelů, 10 313 fotografii a výhodné nabídky pro Royalton Splash Punta Cana. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. The staff is what makes this a nice resort. We were never given a map or instructions about eating, or anything! The a la cart (specialty. The poor staff was there well after dark trying to collect it all. See more questions & answers about this hotel from the Tripadvisor community. This is the version of our website addressed to speakers of English in the United States. We felt sorry for the staff who always had masks on (even outside) and many of whom seemed uncomfortable with guests not wearing masks or social distancing. When I checked into my family suite there was only pop in the fridge. Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). They will implement necessary improvements to continue giving the best possible service to our guests. The Royalton reality was different: 1. We want to thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Check-in at the front desk we were directed to was backed up from the front desk to the parking lot (see pics). We apologize for any inconvenience you may have had during your stay at the hotel. received the receipt, even after calling 3 times and emailing. It started with the check in, which kept us in line for over 2 hours before we got our room. Memories is further from the beach than Royalton and does not serve premium alcohol unless you upgrade to Diamond Club which some folks did while there. I stayed at Riu last year and the resort has tables in the water so that people take their drinks with them whereas here people feel compelled to stick around, making it hard for anyone else to get anything. We were on the first floor and the hallway is nothing but an echo chamber with no noise insulation between the halls and the bedrooms. The lady at the arcade I forgot her name but her picture is attached was so sweet and you could tell she loved her job and talking to people and making their stay even better. It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. I don't know why it takes so long for large groups to check in when our family of four signed papers, got our wrist bands, and was told our room #. This luxury resort offers the savvy traveler access to a beautiful beach, one of the largest waterparks in the Caribbean, and an abundance of accommodation options with high-quality amenities. Finally, we stayed there from Dec 27 to Jan 3, 2020 they book most of the rooms with local people and as such the hotel was at near capacity as was the dining area, no adherence was given to the 50 % COVID rule, tables were pushed together to accommodate groups of 16 people and the line up for food was cheek to jowl with people who had no respect for the 6 foot/ 2 meter physical distance rule. Which room amenities are available at Royalton Splash Punta Cana? Well, I had booked a Presidential Suite at the Royalton Splash, so there must be a front desk at the Royalton (these are two sister properties linked by the water park). The lady at the arcade I forgot her name but her picture is attached was so sweet and you could tell she loved her job and talking to people and making their stay even better. The staff speaks multiple languages, including English, Spanish, and French. 4. If you are hungry at night you need to go to the other resort. Royalton Punta Cana Resort & Casino, Punta Cana: 13,431 Hotel Reviews, 12,901 traveller photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #37 of 170 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor We apologize and we will try to contact you to handle these cases directly. Eventually an attendant indicated we should call the following day as of 8am. The staff, for the most part, are trying to please the guests, even though English skills are pretty low here. Guess what? And this is bow we learned that Memories Splash changed its name to Royalton Splash. Alexis at the lobby bar was so nice even made up his own shot for us to take. The rooms are nicer at Royalton. The buffet staff are doing their best and covid doesn't help, I'll give em that. The attendant at the Royalton Punta Cana Resort said there were no Presidential Suites available, but they could accomodate us for a $40 per night charge for switching (on a $1080 reservation!). 5. Room types may vary. I suspect that management figured they could make a quick buck filling up the place with locals as the tourist are not coming down to the resorts. Spanish speakers seem to be served faster than English speakers. My family and I travel to the carribean every year since 2007, mostly to Cuba. I was shocked our resort would do this during a pandemic. The bad: Check in took almost three hours! With diverse dining options, indulge in the romance of the Mediterranean at the resort’s Italian à la carte restaurant, which offers the perfect ambiance for special occasions and celebrations, or embark on a thrilling seafood adventure at the popular restaurant ‘Under The Sea’. It took me an hour to get chicken fingers and fries which was very frustrating as those that ordered after me received their food half an hour before I did. They lost mine after having waited in line for 40 minutes and carefully repeating which restaurant and time I was booking with the clerk. The idea was simple: a weekend getaway with our daughter and her BFF to enjoy the beach and waterpark. There doesn't seem to be any animation team and there's definitely no kids club at the moment. Martini Mix. Dear Atruong863 , First of all receive a warm regard from Royalton Splash Punta Cana. Royalton Splash Punta Cana, Punta Cana: I would definitely recommend this hotel! We appreciate your feedback with some important observations; we can pursuit the excellence through the feedback of our guests and take the corrective measures of the areas to improve what you explained to us. They appear to have under gone renovations within the last two years. 2. Royalton Splash Punta Cana, Punta Cana: Bekijk 11.088 beoordelingen, 10.705 foto's en aanbiedingen voor Royalton Splash Punta Cana, gewaardeerd als nr.45 van 152 hotels in Punta Cana en geclassificeerd als 4,5 van 5 bij Tripadvisor. Dear Atruong863 , First of all receive a warm regard from Royalton Splash Punta Cana. We've been to both Memories Splash and Royalton beforehand. There is no beach volleyball at the Royalton! Comments like yours are our best reward. Now £84 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. If you think I just got a bad day, I saw the same lines on other days and our check out took almost as long. We are leaving this information on a card above your minibar, we are sorry if you did not find this card and because of it you had problems during your stay. The attendant clarified we needed to go back to the initial front desk as our room was not at the Royalton, but at The Royalton Splash. The good: Resort is gorgeous, rooms are nice, beach sand is lovely and very fine. Royalton Punta Cana (the Splash is actually "Memories") the service there is also very bad. Now £116 on Tripadvisor: Royalton Splash Punta Cana, Dominican Republic. Third Point: Double check the names of the Royalton properties when you reserve (I actually had to change my initial reservation and still got it wrong). Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. Top room amenities include a minibar, air conditioning, and a flat screen TV. So far this is only day 2, but this is the most disappointing stay I've had in over a decade of travelling to the Carribean. Sincerely, Royalton Splash Team. Comments like yours are our best reward. We have taken all your comments and have sent them to the general department for a solution as soon as possible. He provided two other numbers to call. I asked for a receipt of our room charges at check out (which also took over an hour and required us to complain to a staff member to be able to leave) and we still have not. After settling into our room, we naively called to reserve a restaurant for the next day. Bellini Bar. Yes, guests often enjoy the park view available here. 7. I would not stay at this hotel again! We signed up, parked our car and lugged our baggage to our Suite. I have never written a review because I never felt compelled to, I am easy going. Own or manage this property? Royalton Splash Punta Cana, Punta Cana Picture: photo3.jpg - Check out Tripadvisor members' 50,043 candid photos and videos. The locals left all of their dirty towels, food trays and drink glasses on the beach in the sand. Food is fine, the wings and fries are good, cant complain. Enjoy refreshing drinks at the following Memories Splash Punta Cana bars: Lobby Bar. Own or manage this property? No answer at either number. Is parking available at Royalton Splash Punta Cana? First Point: No social Distancing! Royalton Splash Punta Cana, Punta Cana dès 148€ sur Tripadvisor: Consultez les 11 089 avis de voyageurs, 10 707 photos, et les meilleures offres pour Royalton Splash Punta Cana, classé n°46 sur 153 hôtels à Punta Cana et noté 4,5 sur 5 sur Tripadvisor. There is no beach volleyball at the Royalton! We are delighted to read that our facilities and services offered by our staff were to your fullest satisfaction. Sincerely, Royalton Punta Splash Team. We continuously train our staff, and we have already shared your review with our managers. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. I know that this happened to other guests too, as I discussed it with another guest on the flight home. Sincerely, Royalton Splash Team. Here you have to line up at 6:30 am in the morning everyday and wait for the booth to open at 7:00 am to book your reservation, they give you no reservation paper slip or receipt so if they lose your reservation its your word against theirs. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. The poor staff was there well after dark trying to collect it all. Also it's important to highlight, our resort has characterized for delivering excellent customer service, and we can assure you it is not our standard. So we drove over to the. What food & drink options are available at Royalton Splash Punta Cana? Sincerely, Royalton Splash Team. If you are hungry at night you need to go to the other resort. 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