Development to operate a tenancy deposit scheme in Northern Ireland. Tenancy Deposit Scheme If you don’t rent your home on an assured shorthold tenancy, your landlord can accept valuable items (for example a car or watch) as a deposit instead of money. THIS PROCESS IS BEYOND BELIEVE, Somebody isn’t doing what they are supposed to do. Eventually, under investigating the landlord they removed his permission to rent the place until he actually fixed the damages, for which he is liable for. Tenancy Deposit Scheme (TDS) is a Government-approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that arise over the tenancy deposits that we protect. She was instrumental in getting some of my deposit back and I could not be more grateful. Firstly, we knew our deposit was safe with them and then, when we had a dispute with the landlord, they handled it effectively. Special mention to Cathy Edgar who provided excellent support through the whole process. Landlords did you know with the introduction of the Tenancy Deposit Scheme (TDS) in April 2007, a landlord is NOT permitted to take damage compensation from their tenant’s deposit without proof that any damage or breakages have occurred during the tenancy. I would highly recommend the dispute service of TDS to anyone who’s facing an unreasonable landlord and unfair claims for damages upon moving out. Their decisions are simply flawed and erroneously made. With both Custodial and Insured options, we have your deposits covered. I will be protecting my deposits with another provided. Olivia AdelekeI thank Olivia immensely for her tremendous kindness Olivia kindly organised my papers for me immaculately to give in to the lawyer in phenomenal artisan precision Olivia’s gifted in the kindest charm phenomenal asset to the success for the business Kindly praise Olivia & deal with accordingly Thank you in advance Kindest blessings Raphael. Had a horrendous landlord who wanted to make all kinds of deductions. But, surprise - surprise, the TDS found the apartment being ok and proceed on charging US for things the landlord was supposed to fix. He wanted to replace old items with new and claimed accordingly. The Scottish Government has released results from research with tenants, landlords and schemes as part of a review of the Tenancy Deposit Scheme in Scotland. Reply. After my continuous follow with the letting agent and living with cold water for 2 months when I did not get any responses to my emails and calls I had no other choice but had to stop paying rent for a couple of weeks, thought at least some one would be in touch with me. I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. What could have been an even more tiring process, turned into a very easy one when in her hands, alongside Sanam. She kept me informed each step of the process and her communications were helpful, clear and prompt.I was really glad my deposit was protected under TDS, as otherwise I may have not recovered my deposit. I emailed K and the team at TDS and thanks to her and her colleagues everything has been resolved. It takes months before you get some of your money back. It's hard to know what to do when your Landlord isn't listening to you, it feels so unfair. I found TDS very professional and kept me informed at all times. Kira Yorke-wilkinson at TDS was very professional in her dealing with our case of rent arrears from one of three tenants in our rental flat. The deposit for my tenant was in an insured scheme with a letting agent with the TDS but I wanted to transfer it to my name in the custodial scheme. Custodial deposit schemes. Recently, one of my tenants has left leaving significant damage to the property. Straightforward to use. There is evidence that early education and support provided by schemes is … The scheme does not apply to rent in advance but it does cover the deposit regardless of who paid it … Without them, our landlord would have completely ripped us off but TDS made us feel safe. Reposit is a new idea and I was unsure how easy it would be to deal with a claim. Landlords are now legally required to safeguard their tenants’ deposits with one of three government-backed deposit protection schemes: Deposit Protection Service, MyDeposits and Tenancy Deposit Scheme. I had spent £1000 for that and adjusted with the rent. In my opinion this is an organization which is essential in dealing with some unscrupulous landlords I have met and dealt with as an accountant over 50 years. Only the latest review will count in the company's TrustScore. Tenancy Deposit Scheme, (the Scheme), which flows from the Private Tenancies (NI) Order 2006. It meant I didn't have to try and wade through it with my Landlord where communication had totally broken down. Jagota is the founder of deposit replacement insurance scheme Dlighted. Is there any justice for landlords? Part 4, section 122 (4) of the Housing (Scotland) Act 2006, gives Scottish Ministers a power to approve a tenancy deposit scheme and obliges Ministers to review each scheme from time to time and gives them power, once they have done so, to ensure that any scheme is revised. I recently had filthy tenants who caused damages in excess of £1000 to my property also thefts of items worth several hundreds of pounds. However, about three months ago I was asked to deal with a dispute involving my nephew and his landlord which was decided by the TDS. Tenancy Deposit Scheme (Scotland) 2011 In March 2011 the Scottish Parliament passed regulations to introduce tenancy deposit protection in Scotland. © 2021 Trustpilot A/S. Excellent independent service and a fair resolution. Reply from Tenancy Deposit Scheme (TDS) Good morning Rishi, Thank you very much for taking the time to leave us a review, and leaving your kind words about our service. The TDS ignored most of the evidence we sent but claimed the opposite. Thank you. Insured, where you hold the deposit and pay us a fee to protect it. I felt as though she really wanted to sort things out and all the issues were resolved thanks to her efforts. Good service. That’s a significant sum to stump up, even after a recent clampdown on other fees that tenants face. Kelly’s focus within TDS is membership, business development and growth; this encompasses all aspects of new business across both the Insured and Custodial schemes. Thanks to Kira Yorke-Wilkinson . The operation of the tenancy deposit service required more direct support with tenants and landlords than originally anticipated throughout most stages of the service from original deposit to final repayment. Moving from an insured scheme with a letting agent to a personal custodial scheme. I am a Landlord and if I could give it 0 stars I would. Since the tenancy deposit scheme was set up the Deposit Protection Scheme has protected over 645,000 deposits have been protected with them worth over £480 million. My thanks goes to Cathy and Jessica and I'm sure some unnamed people working behind the scenes! I have to thank TDS, unfortunately I was faced with a great injustice, but TDS helped to solve this issue and created justice.Thanks to TDS and dear Jessica Oldham. The aim of the review was to look at whether the introduction of the Tenancy Deposit Scheme (TDS) had resolved the issues it was intended to and assess if the current regulations are fair and fit for purpose. Insured tenancy deposit protection. Tenants should not be relying on this company. Five star service, five star team I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. Court Developments in relation to Landlords’ obligations under The Housing Act 2004. They’ll be responsible for returning your deposit to you at the end of your tenancy - but don’t worry, your deposit is protected for the duration of the tenancy. Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. Landlords will no doubt be familiar with the obligations imposed on them by the Act and the consequences of failing to fully comply within stipulated deadlines. TDS get it wrong, County Court gets it right. All rights reserved. TDS offers both Insured deposit protection, TDS Insured, and Custodial deposit protection, TDS Custodial. I included pictorial evidence in my bundle. Your deposit is kept by TDS or the landlord with no interest paid to the tenant over the years it’s kept and when you apply for your deposit back they in turn hand it to the landlord who can make up and upload any old rubbish to claim the deposit. I can recommend TDS as a safe place for a deposit to be kept. It felt like someone was in my corner, Had a dispute with Chestertons Islington regarding the return of the deposit and eventually had to escalate to TDS when I couldn't get a reply.Kira Yorke-Wilkinson coordinated and gave guidance on the expected timeline and stages of the process, even attempting to engage with Chestertons to resolve quicker. I uploaded the dispute and got a fair and well articulated decision in a reasonable amount of time from Jo. By law, anyone renting through an Assured Shorthold Tenancy in England and Wales (this will apply to most people who rent their property) should have their deposit protected in a deposit protection scheme. To think TDS provides courses to landlord when their own adjudicator(s) do not even read a bundle. Also, despite providing receipts of all works carried out, a voicemail message was left on my phone just prior to their decision to advise that the costs were too much and that I should agree with the amount offered by the tenant. Read 2 more reviews about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Paul H 6 reviews. From the very beginning, Kira Yorke-Wilkinson was so helpful. The scheme … Thank you so much! 100% Recommend TDS ! At the end of a tenancy the landlord must tell the protection scheme they're using how much of the deposit - if not all of it - to release to the tenants. He/she quickly looked at the inventory and the exit form. At the end of the tenancy, the deposit – or an agreed amount minus costs for any damage – is returned to the tenant by cheque or bank transfer. Well impressed. They acted in a completely biased manner and ignored the glaring irregularities in both the landlord’s submission as well as the entire checkin/checkout procedure.There are guidelines for both landlords and tenants published by TDS on its website with regards to the expectations and factors to be considered in determining the credibility of reports, evidences and claims in a dispute, but these are of no use when TDS and its reviewer fail to hold themselves accountable to them in the discharge of their duties.We are totally disappointed with the circumvention of the facts and evidence in our case resulting in a denial of justice with TDS failing to protect our deposit and thus effectively aiding a dishonest landlord in her ploy to hold on to money that is rightfully ours. They say you can’t appeal if you think their decision is wrong but they make factually incorrect decisions. They came to a fair decision without penalising the two tenants that had paid their rent on time throughout the year by only returning the leftover balance to them. I am not joking, not a single piece of evidence. Very efficient and quick in sorting deposit from ending tenancy agreement. The scheme applies to tenants who rent from a private landlord or letting agent, have an assured shorthold tenancy (which is the case in most tenancies) and who put down a deposit. The deposit you returned to my tenants should in fact have been returned to me to set against the huge costs of damage inflicted on my property by my tenants, my court case outcome in the County Court supports this fact in law. Using the dispute resolution facility was straight forward and efficient. Thanks. By the way, forget the "we perceive the money as being the tenant's" and "landlords have to provide evidence to claim liability to the tenants". I want the money returned to me which you incorrectly awarded to my tenants. You must place your tenants’ deposit in a tenancy deposit protection (TDP) scheme if you rent out your home on an assured shorthold tenancy that started after 6 April 2007. As a chartered accountant I have dealt with clients' rental properties for over 50 years. I believe the TDS made a very fair decision in light of the evidence provided by both parties, and we were very happy to receive a substantial amount of our deposit back, and far more then the landlord and the agents wanted to give us. 1 Tenancy Deposit Scheme reviews. Tenancy Deposit Scheme (TDS) is operated by the Dispute Service providing tenancy deposit protection in England and Wales. I don't know what is funnier at this point, the fact that they insist to have gone through the evidence or the fact that from their decision it is more than evident that they didn't. I had the unfortunate experience of renting my home to tenants that showed complete disregard to their basic and contractual duty of keeping the home clean and not causing damage. We had a great experience with the TDS, everything was clear and done within the outlined timescales. The outcome, whilst there were minor issues in the report that I could have disagreed with was fair and reasonable and the report of the Adjudicator set out the reasons for his determination very clearly. After providing lots of photos and a full explanation of a dispute with damage caused to my property by my tenant, their resolution was one sided in the tenant's favour. I am very unhappy with the decision and apparently, I can only submit a complaint and wait for them to decide if they want to accept my complaint. I can only say my experience dealing with the TDS was an excellent one. Home / News / Tenancy deposit schemes – a review. A huge thank you to Cathy E who was so lovely and so very helpful and understanding during the most stressful time with an unscrupulous landlord who tried to withhold £2550 deposit. My one star reflects the fact that it took TDS 3 months to come to a decision. Brilliant service especially in the terrible circumstances we are all in. Protected deposit ‘scam’ It has come to PropertyHawks attention that some websites have emerged that suggest that they will also be able to take tenant deposits from landlords in a way that complies with government legislation. TDS provides great service in terms of resolving disputes. The Residential Tenancy (Deposit Scheme) (Jersey) Regulations 2014 were enacted under the Residential Tenancy (Jersey) Law 2011 (the "Law") to impose the Scheme, which is a government authorised tenancy deposit protection scheme designed to safeguard tenants' deposits and regulate their return at the end of a tenancy. Very professional! All rights reserved. Up until very recently I never had to deal with any disputes between tenants and landlords. Zero Deposit is the only deposit replacement scheme that works with 79% of the top UK estate agentsᐩ, who have chosen a deposit replacement option, and is FCA regulated. On 1 April 2013, Northern Ireland joined the rest of the UK in implementing tenancy deposit protection for private tenants.2 Under the rules of the Scheme all private Kira Yorke-Wilkinson was brilliant in helping us resolve our issue and was extremely responsive. It was obvious they did not address my points raised. Very professional and helpful organisation. TDS is just one big SCAM and seriously needs looking into and closed down. Cathy Edgar was my contact and dealt with everything very efficiently. This service is brilliant! The staff always answer the phone quickly and are all very knowledgeable. Very biased and not fair. They were quick to respond & I cannot recommend them enough. This is usually paid directly into the tenant's bank account. Ministers can also withdraw their approval of any scheme following a review. It's a tedious and time-consuming process. Very easy to use. You have had my County Court judgement papers sent to your service by me since 24 November 2020, at my recent call to the service you could not even find my legal document I sent to the TDS by email at your request nearly 2 months ago. My landlord submit literally nothing. About TDS: Tenancy Deposit Scheme (TDS) is a government approved scheme for the protection of tenancy deposits; TDS offers both Insured and Custodial protection and also provides fair adjudication for disputes that … I needed to transfer my deposits from another provider to TDS and after 2 months I was getting absolutely nowhere. Our Insured scheme is a little different – your landlord or letting agent will keep your deposit for the duration of the tenancy, and pay us a small fee to protect it. Tenancy deposit schemes – a review. TDS is not fit for purpose, get rid of it. We raised a dispute hoping that the TDS description would be accurate and would actually protect us from unreasonable claims. RegardsAdam. Uzochi Ejimofor was particularly kind and helpful. Appreciate the team at TDS for guiding me through the deposit protection after a landlord refused to negotiate on bad terms. Reposit has provided my tenants with a more affordable option than the traditional deposit scheme and at no cost to me, the Landlord. Having very recently had my dispute as a tenant arbitrated by the TDS scheme I would like to thank the staff and Cathy Edgar in particular for making the application easy to understand and submit and for keeping us informed throughout the process. Hold your hands up and admit you made a mistake and acted in breach of the terms which I am entitled as a landlord to be legally protected against. They were fair, justified and the system was clear to work. Custodial schemes protect the whole of the deposit during the period of the tenancy. Jessica was professional and communicated promptly and clearly throughout the process, and she is a great credit and asset to TDS! They simply do not look at the evidence properly and show an incredible amount of bias towards tenants. TDS breaks the law! Jessica Oldham who handled our case was helpful and prompt when dealing with us. It is a slow process when it goes to adjudication which is my only complaint. This is my first time I have ever reviewed anywhere. What ever happens they would be on the landlords’ side. Originally being a member of the Insured Scheme, we made a decision to switch to their Custodial Scheme a few years ago which was made so easy due to their Switch team.A special mention to Kelly Wallace, Anam Khan, and John King, who have been incredibly helpful and invaluable in switching our recent acquisitions to the Custodial platform.I would highly recommend TDS. 8 talking about this. Very fair process. Thank you so much! It is neither fair to the tenant or the landlord and totally unacceptable. Without any explanation they just simply said I did not pay my rent so it would be taken off from my deposit. How deposit-free schemes work. To make matters worse - the tenant then showed complete lack of remorse and responsibility, and focused on largely irrelevant matters to dispute the fact that I was rightfully making a claim on the deposit. It collected all evidence from all parties and adjudicated only after attempting to resolve the matter with the tenants informally. I confirm that I am the Landlord.Update 15 Jan:IN RESPONSE TO YOUR REPLY BELOW..YOU SAID THAT 2 MONTHS AGO BUT TO DATE ALL YOU’VE DONE IS LOST MY COURT DOCUMENTS I EMAILED TO YOU. TDS IS NEITHER TRANSPARENT NOR ACCOUNTABLE. GB. Extremely helpful and polite people but most importantly efficient. Particular thanks to Waafa. Not everyone can afford to wait for their money to be return. By law, each deposit protection scheme must offer free dispute resolution services for tenants, landlords and agents who can’t agree how deposits should be distributed at the end of a tenancy. Amazing service ! TENANCY DEPOSIT FEES. Wafaa was amazing and SO helpful throughout. Thank god for TDS who saw through the landlords deceit and cane to the right conclusion. Dispute resolution can involve a number of solutions and does not automatically involve formal adjudication.

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