This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. And they didn't even have enough participants to do a water balloon fight while we were there. Response from General Manager, General Manager at Royalton Riviera Cancun Resort & Spa, Hi, please contact our reservations team for more information. The Royalton Riviera Hotel Rooms: Again, our first view was in the dark but the rooms are not unlike the photos you see on their website. We were able to get pretty pictures and the kids played in the nice sand. I am so glad that you speak so highly of our staff who take such pride in the high level of personalized service they deliver. We are thrilled to read that you were impressed by our facilities and services from our entire team. See photos and read reviews for the Royalton Riviera Cancun Resort & Spa rooms in Puerto Morelos, Mexico. Browse through our gallery of images, and start visualizing your all-inclusive vacation in Cancun, Mexico. We are more than happy that you have enjoyed your trip to Royalton Riviera Cancun to its fullest! Dear mosemancasey It is wonderful to read that you and your family enjoyed our Resort during the Christmas holidays. Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Very big resort. Not enough staff for all the guests staying at the resorts. This is the version of our website addressed to speakers of English in the United States. Luxury Regards, Alfonso Lopez General Manager, Our group of 14 stayed at the resort from December 22nd-27th. Hello, i booked my reservation for 2021 and I am trying to select a, ... Mario, room was perfect with large upper terrace with, ... variety, good beache with comfortable and available chair, clean pool bur crowded, we liked the swim out and, ... Alfonso: Diamond Club - el desayuno en Gormet Marche Benjamin y Dani: el Spa reception, So I was looking forward to staying at the Royalton and I wanted to book 7 nights however when I read reviews from other vacationers I noticed that this hotel had the habit of giving you a different, Dear drevajones Thank you for bringing your comments forward on Trip Advisor. Review collected in partnership with this hotel. Bar services take awhile. Is parking available at Royalton Riviera Cancun Resort & Spa? You get handed the food you would like at the buffet no more grabbing food yourself. Arrecifes - Nizuc Brazilian Restaurant/Moon Palace, Review collected in partnership with this hotel, Response from General Manager, General Manager at Royalton Riviera Cancun Resort & Spa. Is it the worst? Guest rooms at Royalton Riviera Cancun are non-smoking, but there are designated smoking areas, including on balconies, on the beach and by the pool. What food & drink options are available at Royalton Riviera Cancun Resort & Spa? Hotels near Royalton Riviera Cancun Resort & Spa, Puerto Morelos on Tripadvisor: Find 155,300 traveler reviews, 13,370 candid photos, and prices for 699 hotels near Royalton Riviera Cancun Resort & Spa in Puerto Morelos, Mexico. Overall great experience with property and staff! Love the energy of the place! It is different traveling during a pandemic. Does Royalton Riviera Cancun Resort & Spa have an airport shuttle? And if lounging on the beach 24/7 isn't your idea of the perfect vacay, the resorts location, right in the heart of the hotel zone, is perfect for exploring everything the area has to offer. Royalton Riviera Cancun Resort & Spa - All Inclusive is an all-inclusive property. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. I look forward to returning when we can enjoy more dining! Luxury regards Alfonso Lopez General Manager. Luxury Regards, Alfonso Lopez General Manager, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Pool, Royalton Riviera Cancun Resort & Spa Rooms, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos All Inclusive Beach Resorts, Puerto Morelos All Inclusive Beach Hotels, Hotels near Galeria Arte Zissimo arte contemporano, Hotels near (PCM) Playa Del Carmen Airport, What rooms are the OverSized Rooftop Jacuzzi on the buildings closest to the beach? Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. under the stars at the exclusive Level 18 – Rooftop Cabana Lounge. Top room amenities include a minibar, air conditioning, and a flat screen TV. Many travelers enjoy visiting Zona Arqueologica El Rey (9.7 miles). Royalton CHIC Suites Cancun Resort & Spa offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Entertainment: it seemed like some of the fun things that used to do before covid-19 they can't do anymore. Drinks were watered down, liquor wasn’t the real liquor. We appreciate your recent visit in the hopes to welcome you again to have a taste of our Resort with better expectations. Dear amritar624 It is wonderful to read that you and your partner enjoyed our Resort. But it was our decision to do so and it did get my mind off the world for 7 days. There was plenty of room to social distance if you wanted to. Dear rie71997 Thank you for the lovely review you posted on TripAdvisor. I was totalling looking forward to going again, I rarely ever stay at a resort more than once and I travel alot. Each Royalton Luxury Resort is set in an idyllic location of truly stunning natural beauty. I totally understand that due the covid everything was not operating as normal, so if you are planning on going have an open mind and be nice to the staff, wouldn't hurt to bring some tip $ either. Wonderful resort and accommodations. Thank you again for your valued feedback and hope to be your host again in the not too distant future. We traveled as a family of 4. Opened in 2015, the Royalton feels exactly like the mega-resort it is. No cooking or cleaning. I appreciate the feedback regarding your experience. Luxury Chairman´s Two Bedroom Suite Ocean Front DC All of our 1,183 luxurious rooms and suites offer our exclusive DreamBed™ Guests can also take advantage of our All-In Connectivity exclusive features including: • Free Wi-Fi throughout the resort • Unlimited free in-room calling to North America and most of Europe • Convenient USB recharge and Bluetooth audio stations in your room • Download our free Royalton app and receive unlimited free calling plan from your mobile device while on our property, as well as unlimited free app-to-app texting. more. Located in breathtaking Caribbean destinations like Cancun, Punta Cana, and Jamaica, Royalton Luxury Resorts offers guests an All-In Luxury® experience which combines beautiful hotels and resorts with world-class amenities and services for the ultimate getaway in paradise. Do these presidential, Hola, we are thinking of booking for July 2021. people said it was dirty and horrible. Conveniently located restaurants include Los Caporales, Manglar Buffet Restautant, and Bugambilias. I specifically picked this Resort due to the family atmosphere and the kids Splash Park. Prices are the average nightly price provided by our partners and may not include all taxes and fees. one of the swimming pools is warm which is important in january. Yes, dry cleaning and laundry service are offered to guests. There are more places to choose from in the Puerto Morelos area. they clean it constantly and very well. The other pools were heated and very enjoyable. Everything you need to know about the Royalton Riviera Cancun Resort & Spa rooms … Which room amenities are available at Royalton Riviera Cancun Resort & Spa? Now £195 on Tripadvisor: Royalton Riviera Cancun Resort & Spa, Riviera Maya. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. This sprawling resort’s got lots to keep you busy. Our guests will be captivated by pristine beaches, charming architecture, and a soothing tropical ambiance, all of which exude a taste of modern luxury and understated elegance. They’re pretty big, bright and modern. This new-generation all-inclusive resort offers discerning travelers a family-friendly vacation experience, where guests of all ages are entertained from morning to night. Guests should bring some comfortable walking shoes, because it takes 15 to 20 minutes to get from one side of the resort to the other. It’s right on a palm-backed beach that curves gently around a reef. people just kinda leave their garbage everywhere, the staff do their best to pick up after everyone. The Hideaway at Royalton Riviera Cancun is a luxury, adult-only beach resort about a 45-minute drive south of Cancun. Costa Occidental de Isla Mujeres National Park is minutes away. Staff came in room for pest control and left dead bugs all over our bed and everywhere else in the room the the front desk was rude to me when I called to report it. Own or manage this property? Our reservations team will be glad to assist you with your. Luxury regards Alfonso Lopez General Manager. The Luxury Junior Suite accommodates up to five guests and has one king-size or two … The kids pool was super fun our kids enjoyed it the water seemed to be colder than the other pools but kids usually don't mind. Overall we made a lot of memories we had a great time like I said it took our mind off the world we are living in right now for 7 days:), This was my second time staying here, first time was Hideaway and it was fantastic. Spend your days lounging on the stunning private white-sand beach next to breathtaking clear blue waters, and your nights celebrating. Turns out it was not my key it was the lock that needed the batteries changed which took forever. Are there any historical sites close to Royalton Riviera Cancun Resort & Spa? Are any cleaning services offered at Royalton Riviera Cancun Resort & Spa? Royalton Riviera Cancun is a modern luxury resort in the popular vacation destination of Cancun. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Also, is. 840 beautifully decorated luxury rooms and suites in various categories ; 11 pools and 1 children's splash park ; 9 specialty restaurants to please your palate ; 12 bars and 1 cafe to satisfy your every craving; Unlimited reservation-free dining; Sports Event Guarantee TM; Free Wi-Fi throughout the resort ; USB recharge stations ; Fitness Centre Taxes and fees that are shown are estimates only. I am sure your comments will be a very nice motivation for our staff to keep on working and for future travelers to try our destination. What are some restaurants close to Royalton Riviera Cancun Resort & Spa? Our, Bring water toys so you don’t have to buy at the gift shop (football, water rafts, etc), Dear davidmkorth Thank you for taking the time to share your experience in our hotel. Can I just say I have never seen so many entitled disrespectful travellers in my life? All of the 840 Royalton Riviera Cancun luxurious rooms and suites offer exclusive DreamBed™, high thread count sheets, 24 hour concierge service, USB recharge and Bluetooth audio stations, complimentary Wi-Fi service, In-room safe, rain showers, satellite television, stocked mini-bar, 24 hour room service, and a balcony or terrace. we were able to relax and be mostly without masks. ... guests staying at the resorts. The swim-up rooms are connected with the main floor rooms. No complaints. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We have had a great pleasure reading your review. Ours had a gorgeous open-layout with the bath in full view of the room. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Yes, Royalton Riviera Cancun Resort & Spa offers an airport shuttle for guests. View deals for Royalton Riviera Cancun Resort & Spa - All Inclusive, including fully refundable rates with free cancellation. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Luxury regards Alfonso Lopez General Manager. Royalton CHIC Suites Cancun Resort & Spa offers exceptional service, stylish architecture, incredible food, and premium cocktails for a luxurious adults-only escape. Your comments are extremely important to us, as they motivate us to continue to improve our services. Royalton Riviera Maya Does Royalton Riviera Cancun Resort & Spa offer any business services? I had some issues one evening, could not get into my room went to the front 3 times. Great for families. Opening day for the 1,250-room Royalton Riviera Cancun is planned for 2014. Which popular attractions are close to Royalton Riviera Cancun Resort & Spa? Spotless and comfortable rooms, amazing spa, and beach all comments that we love to hear from guests when describing the Royalton experience. and it is build the way that you are always outside. Luxury Regards Alfonso Lopez General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Royalton Riviera Cancun Resort & Spa, Royalton Riviera Cancun Resort & Spa Rooms, Royalton Riviera Cancun Resort & Spa Pool, Adults Only and Adult Friendly Resorts Puerto Morelos, Puerto Morelos Adults Only All Inclusive Resorts, Hotels near Galeria Arte Zissimo arte contemporano. I was a but disappointed that ZEN or the Caribbean restaurant was not open at all for the 7 days. Reservations for dining had to be made early in the morning, and there were only a few options. more. No. Please see our partners for more details. The staff was fantastic. There is a show each night at 9:15 p.m. which was a little late for our toddler he never made it to one of them. Please see our partners for more details. stuff is always wear mask. thank you! The hotel is set in a beach area of Puerto Morelos. What are some of the property amenities at Royalton Riviera Cancun Resort & Spa? Families will love the enormous on-site splash park, supervised kids and teen clubs and non-motorized water … Yes, it conveniently offers a business center, a banquet room, and conference facilities. Bar services take awhile. Some of the more popular amenities offered include a swimup bar, free wifi, and a pool. Royalton Riviera Cancun Resort & Spa Features, Lock in the lowest price from these sites, ... that this hotel had the habit of giving you a different. We did not have to fight over beach chairs are lounge chairs at the pool like we did pre covid. No. We recommend calling ahead to confirm details. ... dining! You do have to wear a mask inside the restaurants and Buffet. But my husband and oldest child said the fire show was the best on Saturday night! We apologize for not reaching your expectations. We look forward to welcoming you back to Royalton Riviera Cancun. I would do it again just bring my own liquor next time. It's also crowded in high season, despite the impressive number of features (11 pools is a lot, but so is 840 rooms). See more questions & answers about this hotel from the Tripadvisor community. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Overall great experience with property and staff! This is nowhere near a 5-star resort. WiFi is free, and this resort also features 8 outdoor pools and 10 restaurants. I hope it will not be too long before we have the privilege of welcoming you back again. I vacationed with my 17 year old this time, stayed on the family side. See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Food is good and we have 24/7 room service that works fast. Food was okay they cut down on quality but still made the best! All of our 840 luxurious rooms and suites offer: Exclusive DreamBed™ with high thread count sheets Unlimited free resort-wide WiFi for all your devices I think the staff are working extremely hard to please people. Are there opportunities to exercise at Royalton Riviera Cancun Resort & Spa? Other amenities include balconies, MP3 docks, and plasma TVs with cable channels. They did have a hot tub that was actually hot when we were there. The resort capacity is very low so we did not have to wait for dinners we got our six pm reservation every night! Royalton Riviera Cancun Resort & Spa Features, Carretera Federal 307 Cancun-Playa del Carmen Km 332,15, SM31, MZ 03, Puerto Morelos 77500 Mexico, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms. Claim your listing for free to respond to reviews, update your profile and much more. Yes, free parking is available to guests. Thank you for the compliments and recommendation about our resort and we look forward to the opportunity to serve you again soon. Thank you again and we hope to welcome you again at Royalton. Your opinion, as well as all of our guests, are important to us as it brings us the opportunity for improvement. I have not need to restaurants in a year it was such a treat! Choose from the Resort or Diamond Club™ sections or enjoy the ultimate luxury in our resort within a resort, Hideaway at Royalton Riviera Cancun. Nearby attractions include Xoximilco Cancun by Xcaret (3.7 miles), Piston Pueblo (3.2 miles), and The library (2.2 miles). Room rates include meals and beverages at onsite restaurants and bars. Prices are the average nightly price provided by our partners and may not include all taxes and fees. No foam parties at the pool. We tipped the housekeepers everyday and our room was always stocked appropriately. We hope your ways will lead you back soon, and we could host you on many more inspiring yet relaxing stays. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online Response from General Manager, Director General at Royalton Riviera Cancun Resort & Spa. Upon your arrival, our team offered the best available option in order to fulfill your request. The accommodation consists of 4 storeys with 840 non-smoking rooms. Some hurricane damage. Royalton Riviera Cancun is consist of 3 distinct sections, all unique to our guests' needs and vacation styles. Not bad just different. I would probably return in the future. Located about 20 miles south of Cancun, in Benito Juárez, Mexico, the Royalton Riviera Cancun Resort & Spa has something to offer every type of traveler. I mean you could always find something to eat. This new-generation all-inclusive hotel offers discerning travelers a family-friendly vacation experience, where guests of all ages are captivated from morning to night. Thank you, Good day! 12 - Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos, Luxury Presidential One Bedroom Suite Ocean View Rooftop Jacuzzi, Bathroom 13 - Royalton Riviera Cancun Resort & Spa - All Inclusive, Puerto Morelos, Luxury Chairman´s Two Bedroom Suite Ocean Front DC, Bathroom Taxes and fees that are shown are estimates only. Guests enjoy the family friendliness. Scuba diving and snorkelling are popular, so pack an underwater camera. Food: We actually enjoyed the food. Had a great time because I was with great company! Luxury Regards Alfonso Lopez General Manager, Dear jxhafollari It was surely a pleasure to read your wonderful review. My husband's favorite was the Italian restaurant I loved Hunter restaurant and we also enjoyed the sports bar. Jetted tubs, free WiFi Boasting jetted bathtubs, the 840 guestrooms also offer free WiFi and free minibar items. Hunter was really good as well. Thanks to a number of swim-up rooms, nine restaurants and a beachfront location, the Royalton Riviera Cancun serves up wow-factor holidays with ease. This is the version of our website addressed to speakers of English in the United States. Dear montoyaashley Thank you for your comment. I did enjoy the Indian it was fantastic. Lower your expectations if you think it’s upscale. I read so many comments prior to going and was scared because. great place to be. Royalton Riviera Cancun Resort & Spa: Horrible - See 14,451 traveler reviews, 13,620 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa at Tripadvisor. Royalton CHIC Suites Cancun Resort & Spa is located right on the beautiful, white sand beaches of Cancun's hotel zone. Our children will be 14yrs and 17yrs, are they allowed in all bars (except the Hideaway) including the sports bar. But not even a huge deal. It feels good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. Trash. Beach: Is it the prettiest beach I've been to? Your kind words have been passed to them. Royalton Riviera Cancun - Riviera Maya - Call Toll Free: 1-888-774-0040 or Book Online. We were thrilled to learn that you overall enjoyed your stay with us, especially due to our professional and helpful staff. Featuring facials and massage treatments, Royalton Riviera Cancun (Adults Only) Venue is located 2.7 km from Petempich Bay. Place was clean! The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. Room: The showers in the room and we got a junior luxury Suite were amazing. Golf clubs nearby Royalton Riviera Cancun Resort & Spa - All Inclusive Address: Carretera Federal 307 Tulum-Cancun Km 332,15, SM31, MZ 03 77500, 77500, Puerto Morelos, Mexico ( Show map ) Choose from the Resort or Diamond Club sections or enjoy the ultimate luxury in our resort within a resort, the Hideaway at the Royalton Riviera Cancun. Pleasant staff! Rooms are super clean. Travelling during a global pandemic expect things to be different. As we aim to provide all of our guests with a unique experience, we are all delighted that you enjoyed your stay at Royalton Riviera Cancun so much. We are truly sorry for the unforeseen circumstances you had experienced during your stay contributing to less than the expected experience of your holiday.