We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. I’m not sure if being in the Diamond Club would have made things better but that was sold out. The RC room had all the restaurant menus in the room to look at and was fully stocked. We are a family of four adults and the Royalton Bavaro was never able to accommodate us as four adults.Starting with the room request. The room was not very clean. View deals for Royalton Bavaro Resort & Spa- All Inclusive, including fully refundable rates with free cancellation. The staff, the FOOD, the grounds- the accommodations - not one complaint -There’s not a thing they could have done to make our trip better. Guests enjoy the kid-friendly amenities. By the time we left she was like a pro. We did not ask much else of him, but I was happy to have that done. This is something new to certain Caribbean areas, I’ve noticed. Royalton Suites Cancun Resort & Spa is an all-inclusive resort that boasts luxurious Junior, Presidential and Chairman's Suites with premium DreamBeds™, Royalton signature rain shower, 24-hour room service and many other exclusive amenities only found at Royalton Luxury Resorts. Some site knowledge and Basic Customer Service training might also help. Once we were even told she had left for the day when that was clearly not true. Occupancy limits - 8 adults, 6 children, 6 junior (effective from 9/22/20) 8 total including Infant. We asked for two adjoining rooms, or two rooms near each other, two queen beds each, in a quiet section of the resort (away from entertainment, high traffic areas, restaurants). No coffee cups or silverware, but it had a full kitchen, so that was odd. This is all assuming that they were trying to solve the problem, I suspect that they did know what the issue was and they didn’t care or want to solve the problem because they continued to deliver the same solution with every room switch. Both trips were wonderful. I expressed my concerns to guest services who did make sure that I was seated on time at a restaurant the next night but that’s where it ended. Exchanging vows in a breathtaking setting is easy with our wedding planning service. The room had shelves and stones that were cracked, broken or stained. As well, the beach area itself was covered with seaweed- which caused a very pungent odor- keeping us at the pools most of our vacation- staff attempted to rake up now and then, however it came up too fast to be kept under control. The outdoor playground is nice and shaded. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The RC room had all the restaurant menus in the room to look at and was fully stocked. On the last day we heard you could upgrade for the day but a little too late for that suggestion. The room service at Bravaro was a mixed bag. Then another person comes along introduces him/her self and asks the same question. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 51,050 candid photos and videos of Royalton Bavaro Resort & Spa Communication between staff is horrible. We spent three hours from start to finish at the Italian restaurant between waiting for a table and for our food order which consisted of lasagna, one seafood dish, two pastas with butter, and a pizza. Please see our partners for more details. Avoid the Royalton if you have any specific room requests or looking for a relaxing quiet holiday. I would return to Bravaro again since the beach was so nice and the kids liked the lazy river and shallow pool which was shaded and my husband could fish. The assigned rooms were not adjoining, facing the entertainment pavilion of the neighboring resort, and each with ONE king bed. The buffet next to the pool often ran out of plates and food. The room for our grown male and female siblings, was One King bed with the pull out couch made up. Almost every time the room was cleaned we had to ask for towels. Enjoy free WiFi, free valet parking, and an outdoor pool. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. The oatmeal is very good. This modern all-inclusive resort in the Dominican Republic has eight restaurants, nine bars, daily activities, and nightly entertainment. This is a walk though of a luxury room and then into a 1 bedroom diamond club presidential Jacuzzi suite. Luxury Accommodations. Day 5 at this ridiculous hotel - The last event we had was a leak on the ceiling in the bathroom. Our guests praise the restaurant and the helpful staff in our reviews. If you like Japanese food, do not go to the Japanese restaurant . The furniture was disgusting and I have pictures, if needed and I've asked them to replace it. One night I was flat out turned away from the steakhouse and yet again had to face the buffet. Book direct today! There were limited towels, no hair dryer, no shower caps and no simple luxuries that one would expect from a hotel with 4.5 stars. Listen, communicate, understand, admit if you make a mistake, follow up, rectify quickly. See 4,745 traveller reviews, 5,880 candid photos, and great deals for Royalton Bavaro Resort & Spa, ranked #36 of 153 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. The craftsmanship was better. The room was very nice just not as nice as the RC chairman. JuanT2896, General Manager at Royalton Bavaro Resort & Spa, responded to this review. more, Lock in the lowest price from these sites. We are looking forward to welcome you again in our Hotel and assure you that you will enjoy even superior services and facilities on your next visit.Sincerely,Juan Tuñon General Manager Royalton Bavaro Resort & Spa. The chairman at RC was larger and seemed more fancy. Kids club employed smiling staff, very good with the children, Unfortunately it seems that a lot of guests do not take advantage of the kids club so as such many days the activities there were canceled or changed, however my granddaughter wanted to go anyway to “hang with the girls” and very much enjoyed her time there. On the third day in the second room, we discovered that the adjoining room was really a family suite. The cons are many — I spent the first day walking back-and-forth to reception checking on our room (four times). Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. We took a note about your point.Accept our apologies because we were not able to accomplish your expectations with the gastronomical offer in some of our restaurants; our Executive Chef works hard to make an extensive menu of luxury plates and in almost all the cases we can accomplish the tastes of our guests. Enjoy reservation-free dining with chef-curated menus, elegantly styled suites, and award-winning hospitality. The door jam was splintered and broken with nails sticking out, the bathroom sink had a foul smell, the shower tiles were broken and the shower floor drain didn’t work. We travel often and this by far was the worst service experience we have ever had. Once we finally got in, the bracelet did not open the door causing me to go back to the reception area and wait online yet again. Your comment is very important to us and has been sent to the Department in charge.We extend our sincere apologies for the inconveniences that you have had with the service in some of our Restaurants; we continuously train our collaborators in order to give an excellent service to our visitors.Thanks for your important comment about the entertainment; we assure you that your observations have been sent to the department in charge.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa, This is the version of our website addressed to speakers of English in the United States. Stroll the pristine beach at sunset, cozy up under a palapa for two, or enjoy a candlelit dinner. It had dust bunnies and I don’t think the rugs were vacuumed. Royalton Bavaro Resort & Spa, Punta Cana Picture: Chairman Suite - Check out Tripadvisor members' 50,030 candid photos and videos. Royalton Bavaro Resort & Spa- All Inclusive offre 730 sistemazioni con docking station per iPod e minibar. I am an avid beach lover so this could have been a deal breaker for me- but since it is out of their control, and I can experience this any where else I may travel I took it in stride- you can still walk and enjoy the view, and the resort itself more than makes up for it. You could not leave any food out or the ants would attack it. We extend our sincere apologies for the inconveniences that you had with the service in our property; we continuously train our staff in order to give an excellent service to our visitors.It was a great pleasure welcoming you to Royalton Bavaro. The Chairman at Bavaro had lot of ants. The Chairman at Bavaro had lot of ants. The Royalton Bavaro has fresh-out-the-wrapping facilties and modern decor. He set us up with reservations all week. Beware— if you are not Diamond Club you CANNOT make a reservation for dinner (except at the Hibachi grill which we were given 9:45PM) Traveling with 5 people and having uncertainty around every meal took a lot away from making this a good vacation. Luxury Chairman's 3 Bedroom Suite Ocean Front DC. Royalton Bavaro is comprised of distinct sections, unique to each traveler's vacation style. I could add more, but that's enough for this time. more. Discover elegantly styled rooms and a heavenly night’s rest atop the Royalton signature DreamBed™ mattress. This is a brand new resort on the beach every first-floor room is a swim up. The room was very nice just not as nice as the RC chairman. Family of 5 traveled between Christmas and New Years Day. Not sure why they were not automatically restocked. Wasted 3 hours waiting for the housekeeping to get the room in order. It had dust bunnies and I don’t think the rugs were vacuumed. You don’t know who really is responsible for you or your table.The “concierge” in the bottom of our building was of no help except to try and get us to some sort of timeshare breakfast the first morning. Wake each morning and enjoy in-suite coffee or tea stations, breakfast served to you by gourmet room service and your … Room tour at the Royalton Bavaro Beach resort in Punta Cana Dominican Republic. Wait at the pizza window was averaging over an hour to an hour and a half for 3 pies. More, Dear kimmySKReceive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. We stayed in the diamond club for both. To make the most of the location, there's a … Royalton Suites Cancun All Inclusive. All quality food much higher than the typical all-inclusive. Enjoy free WiFi, free valet parking, and an outdoor pool. We requested this three times, at time of booking, on the website (which doesn’t work)and by emailing the hotel directly. Hard Rock Golf Club at Cana Bay is minutes away. Tutte le camere sono dotate di balcone o patio. Of course, there was no rollaway bed. He set us up with reservations all week. It’s a small space. It was like pulling teeth to try and get a reservation. We stayed in the diamond club for both. Casino* Guests enjoy access to an exclusive on-site casino featuring card tables and machine games, so those feeling lucky don’t have to venture far. What a waste of time, multiple trips to the front desk, being told there was NOTHING available, ( when we could see an entire block of the resort not occupied) or told to come back later or the next day and being shown to rooms that we had asked NOT to be in. The room service was better and more fresh at RC. This resort specifically caters to families, or multiple families travelling together with lots of children and vacationers that like to listen to loud booming club music all day from one end of the resort to the other. The craftsmanship was better. Front staff should know what the room arrangements are and locations on the site. I look forward to returning in April with the rest of the family - maybe we’ll be lucky and the seaweed will have left by then- if not, it’s all ok. Royalton Negril: the chairman's suite at the Royalton - See 4,224 traveler reviews, 4,508 candid photos, and great deals for Royalton Negril at Tripadvisor. Throughout this nightmare, several times we asked to see the front desk supervisor, but Rosa never came out of her protected little office. Standard rooms are impressive, with rainfall showers and fully-stocked minibars, but upgraded Diamond Club suites are available for families who seek a little more exclusivity. Diamond Club™ Royalton Bavaro offers guests an exclusive vacation experience with an upgrade to Diamond Club™. Apart from that, this room was a construction nightmare. Both trips were wonderful. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. ... Royalton Chairman’s Club Swim up suite Bavaro Beach New All-inclusive 610-334-1917 - Duration: 7:00. The only downside to mention was the beach - which is normally beautiful, this trip it was over run with seaweed- so much so that swimming in it was not enjoyable. When ask housekeeping for a particular service or product they do something completely different. Stay at this 4.5-star luxury property in Punta Cana. Our butler was excellent at Bravaro (Gregorio). We were beginning to feel like we were in Oz, where there really isn’t a supervisor behind the curtain. We had 1 king bed and a pullout sofa in a room and at check-in we were told that that's enough for 2 adults and 2 children of opposite sex. Once more to the front desk, where the lies started again. For hours we listened to screaming and yelling from both kids and parents while they partied. Book Royalton Bavaro Resort & Spa, Punta Cana on Tripadvisor: See 4,745 traveller reviews, 5,880 candid photos, and great deals for Royalton Bavaro Resort & Spa, ranked #36 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. Thank you for choosing us to spend your Christmas holidays with us.I’m glad that you have liked the Entertainment team and the New Year’s Eve party. Review tags are currently only available for English language reviews. Since I started to rant, I'll start from the beginning. I loved visiting the coffee shopThe kids club was ok. Called housekeeping to come clean up the mess after the leak and when we returned to the room after supper we still had dirty bathroom with a few remaining towels, but they did what I did not ask them: prepared the bed for the night, removing the things I had on the bed, including my clean robe and putting on top of the dirty suitcase. I would say the food was good at both, but we mostly ate at diamond club places and stayed away from the buffet for the most part. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. ... Royalton Bavaro offers a variety of non-motorized sports like snorkelling and kayaking. The set up at RC is better. He set us up with reservations all week. It’s in a park or reserve that does not allow fishing. We did not ask much else of him, but I was happy to have that done. We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Best regards.Juan Tuñon General Manager Royalton Bavaro Resort & Spa. The most recent trip was at Bavaro The chairman at RC was larger and seemed more fancy. The room was very nice just not as nice as the RC chairman. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Relax on the famous shores of Bavaro Beach and enjoy All-In Luxury® at Royalton Bavaro Resort & Spa, a top-rated all-inclusive resort in beautiful Punta Cana. Who would expect a leak, but the problem is not the leak itself, things happen, but the fact they didn't clean it and at 10 o'clock at night we're still with the dirty and disgusting bathroom. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The food- it was everywhere- for lunch everything you could possibly crave from sushi to tacos to open grilled chicken and vegetables, burgers, pork sandwiches, fish and chips, takeout pizza, salads- smoothie truck and more. Rooms that are converted into family “hang out” rooms. This is the version of our website addressed to speakers of English in the United States. Royalton Bavaro is perfect for travelers of all ages. Dear cute001Receive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. No coffee cups or silverware, but it had a full kitchen, so that was odd. if you can’t understand what the issue is then solving a problem is impossible. My husband liked Bravaro better as you could fish off parts of the beach and you are not allowed at RC. Of course they offered upgrade/club (at check-in they said that hotel is full and no upgrade/club rooms are available), but we were already settled and did not want to bother to pack and unpack again. 24 hr Room service, ordered via the TV came quickly and service with a smile wasn’t my favorite- However for convenience, it satisfied. The Royalton could learn a thing or two from their neighboring Spanish chains with regards to customer service. The room had shelves and stones that were cracked, broken or stained. If you tip the wait staff around the pool well enough, they will pay attention to you. As a Travel Smart member I have stayed at 7 of their hotels in Mexico, Punta Cana, & Jamaica - this resort tops our list of Royalton properties so far. Royalton Bavaro is an ideal setting for romance, whether it’s a honeymoon, an anniversary, or just a quiet getaway. It was like pulling teeth to try and get a reservation. We were very impressed by the new Royalton Bavaro in Punta Cana! We stayed in the diamond club for both. The location was a little bit better for me as it was more of a beach sea view as compared to a pool, people and sea view. By the end of all this, my husband, who normally does not get involved in these thing said that he had enough and by the next day got to one of the managers of the hotel to describe his disappointment and dissatisfaction. Royalton Bavaro is a sprawling luxury all-inclusive resort in Punta Cana, on one of the finest beaches in the Dominican Republic. We stayed in the diamond club for both. We stayed in the Royalton Riviera Cancun chairman suite in the last and the Punta Cana Bavaro chairman suite this time. So make sure to do so. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Our butler was excellent at Bravaro (Gregorio). Taxes and fees that are shown are estimates only. 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