Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. This is what I want! They abused the house and it was filthy all over! DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! 100 Reviews | 1.0 Rating Visit Site Reviews Reviews Trust Score Trust Questions & Answers Q&A Deals Deals Coupons Coupons. Deposit Protection Service. In cahoots with agents/landlord in fraudulent refusal to return our deposit several months now -they keep passing all requests to the harassers estate agents who were constantly hassling us for visits calls email letters & now this since-they’ve continued with that -since we moved with their continued calls & emails & ridiculous demands to phone them also!? I was very happy with the service and would totally recommend it if the landlord is being unrealistic in disputes. DPS - FAIL OWN T&C's. Avoid, if at all possible. absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. Landlords, did you know it’s a legal requirement to protect your tenants' deposits? Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. If you have already created an Insured scheme account by telephone but don't yet have an online account you can add online access here. I called up and the man on the phone was SO condescending, kept telling me how to condense a file and told me all I can do is send that over when I kept reiterating to him that yes I already had done that and in its current state the zip was too large and couldn't be condensed. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! The Deposit Protection Service: 33% Valuation Accuracy, 8% Recommend, 45% Fee Satisfaction. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? Frauds+Absolutely useless crooks in cahoots with agents/landlord in rip off Britain, Be wary of using Deposit Protection Scheme. My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. 2 Reviews . I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. Tenancy Deposit Scheme, Offering government backed deposit protection services across the UK Take a long time to process information I have sent. How are they still operating? checked Benefit from customer feedback! I'm using the latest version of Fire fox and don't have trouble with any other web site logins. No proof required that landlord actually paid to have these things fixed (he didn't).I would avoid DPS and go directly to court next time. Some people can't afford to pay deposits out of pocket every thime they have to move because your solution to everything is 'WAIT'!!! Reply. As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. Reply. !DISGUSTING AND UNPROFESSIONAL!!! Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. Only the latest review will count in the company's TrustScore. The costumer service is inexistent. It takes at least 14 days for them to replay any questions via email and 1 hour to pickup the phone. 88 Reviews . Had this been a legal process we would have awarded me based on the constant lies, as it is constant lying gets you everything if your a landlord there is no punishment.Even though DPS have multiple documents proving the landlord is lying and lied in the adjudication this gets the Tennant nowhere and DPS only look at any other reason to pay landlord.Over a year of this and even the adjudication is a soap shot stab in the dark with no real due process. If you are calling from outside the UK, please click here. Contact us to find out more. © 2021 Trustpilot A/S. All rights reserved. I could go on and on for days but what's the point? I rang them (there’s no other way to reach them) and they put me on hold until they said the service was too full and to call back later and hang up. Deposit Protection Service Uk Contact Phone Number is : 0844 4727 000 and Address is The Pavilions, Bridgewater Road, Bristol, BS99 6AA, United Kingdom. No need to wait in a call queue. Advanced Search. 7 talking about this. How can a photo prove that? & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. The landlord has no problem with this. © 2021 Trustpilot, Inc. All rights reserved. You've already flagged this Duncan 1 review. Their website is really poorly designed and very unclear. If you rely on your deposit to secure your next rental then please avoid the DPS. Avoid this firm if possible! Avoid if you can! Return deposits way too long in being processed, lost recorded delivery letters. Avoid if you can! It’s the absolute worst delivery company. Their customer service is awful, when submitting evidence they wait nearly 2 weeks to tell me the google drive file I used was unsuitable, and then took another 2 weeks to reply following that message. Quick and easy deposit protection from My Deposits, provider of UK Government authorised deposit protection … Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. Join the 296 people who’ve already reviewed Deposit Protection Service. I have wasted a total of two working days over the past fortnight trying to get the most basic of answers from this disorganised rabble. If a Landlord fails to lodge the deposit with one of the 3 tenancy protection schemes within 30 days of the date on which the deposit was provided by the Tenant the Landlord will be subject to a penalty. The landlord has no problem with this. You will never recieve a reply within the first week of your last contact, that's for sure. How can a photo prove that? How do you award deciect? They do not accept dropbox, google drive links etc. 1.70 /5. Browse Categories. 1.01 /5. The penalty is likely to be between 1-3 times the amount of deposit paid. Or call our dedicated help line on 0330 303 0030. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? What we do We’ve been providing tenancy deposit protection for over ten years. It takes more than 2 years proces just to finalized the dispute. In this scheme, we hold the tenant’s deposit throughout the period of the tenancy, and administer the repayment when they leave. Useful. The Deposit Protection ServICE is a Government agency of United Kingdom situated in Bridgwater Road, Bristol, United Kingdom. & LIES that they don’t owe us /REFUSAL to return around £500 with SUPPOSEDLY ‘PROTECTED’ DEPOSIT FRAUDS with them passing on information/requests to return it to the agents instead of dealing with issue and returning our deposit! Total Visits since 1997: 9,008,617,292. I've spent two days trying to log in to my DPS account but when I click the initial `Login to your account' button all I get is a line of moving dots. No matter how long I leave it nothing more happens. Submit review. Scotland and Northern Ireland operate separate schemes, but they work in the same way as detailed below. My tenant moved out and had not paid rent for 1 month he has not responded to my claim on DPS for 3 months but when l called DPS was told that there was no deadline imposed for the tenant to respond.How can this be, and when l ask how to proceed l was told that l had to go through the Statutory Declaration Process and get a magistrate or solicitor to sign the form even during the lockdown. I was very lucky and hadn’t that happened I would have never get my parcel. 3 Reviews . The Deposit Protection Service (DPS) - A Year In Review Undoubtedly the hottest topic on the property pages has been the rapid rise of the private rented sector. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. Advanced Search. Check reviews. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! We’re authorised by the government to protect deposits for tenancies in England and Wales and are the biggest provider of deposit protection in the UK. Check reviews. It takes another 1/2 years to transfer the money and 4 emails to send the correct amount. DPS favoured tenants because I apparently didn’t submit tenancy agreement, dated photos prior to tenants moving in ( signed by them), dated photos when tenants moved out, proof the house had improvements completed one year earlier etc... these items were not on the list of documentation to submit! Do you agree with Deposit Protection Service's TrustScore? Not only did they not care to ring at the flat to delivery the parcel, where someone was there to open, but worst they noted it at delivered. Since the tenancy deposit protection regulations came into force in April 2007 I have done quite a few blog entries on this subject, and there have been many comments from landlords and tenants.Some of these have been highly critical of the company running the custodial scheme, The Deposit Protection Service (DPS). Deposit protection: an overview for tenants If you’re a tenant and you’ve paid a deposit to your landlord or letting agent, you may be wondering what happens to it. If you rely on your deposit to secure your next rental then please avoid the DPS. If you are a tenant, go with the zero deposit insurance or any other deposit protection service. I moved out in March and ended my Contract August 1st. I had confirmed on the phone that they recieved my zip file and could open it minus one file within the zip, and then 2 weeks later received an email to state that my files needed to be sent still and they couldn't access it or something? Luckily, I wasn’t expecting anything but it’s still most annoying! After holding the deposit for over an year DPS was unable o share reason for deposit not being released. Would be interested in people's thoughts on the deposit protection service. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. Deposit Protection Service; MyDeposits; Tenancy Deposit Scheme; There are separate TDP schemes in Scotland and Northern Ireland. Look like they don't wanna give back your money. It truly is shocking to read through account after account of how they have adversely impacted upon so many. No matter how long I leave it nothing more happens. Luckily, I wasn’t expecting anything but it’s still most annoying! I’m a landlord and gave all the evidence they required and asked for! It is now December and although my landlord and I have followed all protocol to resolve the dispute, I have still received no reply to my emails, no idea of when the situation will be resolved and absolutely zero faith that I will have answers any time soon. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Poor. The other two players, MyDeposits and Tenancy Deposit Scheme (TDS) , … DPS doing a great job of this. Check reviews. I am the tenant and have no dispute with the landlord. Very bad experience. Appalling service, don't pay out a deposit in the timeframe set. I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. DPS are not fair in their reports. All these terms, and a few more, all refer to the same thing - a plan put in place by government to govern the way in which tenancy deposits are handled. 1 rating from cylex-uk.co.uk. Useful. Your review for Deposit Protection Service. It truly is shocking to read through account after account of how they have adversely impacted upon so many. There must be better options out there for landlords and tenants.No ability to upload photos and videos. They provide ZERO guidance or advice to tenants and all they advise you to do is WAIT : 'wait for a response', or 'wait for the system to update' (which it never does because of their INCOMPETENCE!!!!) Latest Reports. Only the latest review will count in the company's TrustScore. 1.00 /5. I also have requested my landlord's evidence several times in the past only to never receive it which is so frustrating. I have no problem with this. Shocking service shocking company. Share. Read the latest review - 'Don't even go there... Never Ever consider putting a deposit with these idiots. How can I rate this serive any stars when it doesn't really provide me WITH ANY SERVICE?????? Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. How are they still operating? They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. It takes at least 14 days for them to replay any questions via email and 1 hour to pickup the phone. Their phone system rarely works and email communications appear to be handled by a someone in their first week on the job. Join the 252 people who’ve already reviewed Deposit Protection Scheme. Search their web site and there are no easily found contact details - why don't they just put the phone number and email address on the Home page? He then repeated the same statement, even though he himself said he had no idea how to work tech, I think because I'm a young woman he thought that I too was incapable, an absolute joke. Not receiving our emails? I could go on and on for days but what's the point? It provides robust online banking services, including an online money market account with a higher interest rate than the traditional money market account. They do not accept dropbox, google drive links etc. As expected the landlord won the deposit, upon looking at the evidence it stated my rent account at £0 in July 2019 and that even if they believed me I would have owed rent from July to my leave date in September.Promptly sent back landlord correspondence stating I was in credit till September with rent.Unless you battle the DPS and corrupt landlords it again is just service where landlords can lie and submit false evidence. Negative review after negative review and all with the same common themes: - extremely poor/negligible communication- lengthy delays in resolving issues- inconsistency across all operational layers- inability to process today's technology- consistently misinforming customersPersonally, I am awaiting an adjudication decision after my 11 year tenancy ended early September 2020. Look like they don't wanna give back your money. How much longer should I wait? I rang them (there’s no other way to reach them) and they put me on hold until they said the service was too full and to call back later and hang up. Really poor customer service. No dispute with landlord, only with this "service". I moved out in March and ended my Contract August 1st. Tell us about your experience with Deposit Protection Scheme: Your name: Your email address: Reviews 100. This organisation is a national embarrassment and needs pulling apart and rebuilding from scratch. absolutely useless their being in cahoots with the landlords & agents plus their online form doesn’t even work-upload send etc-total Absolutely useless crooks SCAM & illegal criminal frauds in rip off Britain. Read 1 more review about Deposit Protection Service Only the latest review will count in the company's TrustScore David 2 reviews. A disgusting unhelpful service! 2 Reviews . DPS are not fair in their reports. What a joke. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. Eventually, having drilled down through some information pages, I found a telephone number at the bottom of one. The tenancy deposit protection scheme is mandatory for all Assured Shorthold Tenancies. 5 Reviews . Your experience can help others make better choices. I was very lucky and hadn’t that happened I would have never get my parcel. Avoid, if at all possible. Final decision in favour of tenants who wrecked 2 upvc doors, kitchen flooring, hinge bound internal doors and many more! It's 2020, who has a CD/DVD writer on their Macbook? They ask that you mail CDs to them? Rating. DPS doing a great job of this. After holding the deposit for over an year DPS was unable o share reason for deposit not being released. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. They only do these things because they know they can get away with it, I would leave no stars if I could, disgusting company, I have been trying to help a friend who has been diagnosed with a terminal life limited illness, and is trying his best to get a deposit back for his tenant and get his affairs in order, this company are making it really hard and stressful for him, although it has been explained to them his situation, he is the most honest and kindest person I know, and felt so sorry for him today, they are treating him terribly and with no compassion or care whatsoever, 3 weeks of phone calls, sending evidence, and we are no further ahead, they keep raising the bar and making it harder, they need exposing, there is something quite wrong here. I phoned and finally managed to get them to agree to pay back my tenants deposit but it took a lot of time and security questions to do it. Monthly rental values soared and tenant population increased as the housing market struggled. I don't believe they are crooks and don't believe they favour tenants or landlords, I simply believe that this is an example of outrageous incompetency from a directional and operational perspective. Monthly rental values soared and tenant population increased as the housing market struggled. Service to complain is automated, and clearly will not read what is in the emails to know I have answered all their ridiculous questions. I have been waiting for a response from Deposit Protection Scheme since October.Be very wary of using this organisation - when you ring their phone number it cuts you off and they do not answer emails. Poor. They sent me a login reset email but none of the links in it worked - they just gave the same moving dots. 410 likes. How do you award deciect? Agent / Landlord. We collate all the … Thankfully I wasn't desperate for my deposit back.And after all that they side with the landlord despite overwhelming evidence. ...' It's 2020, who has a CD/DVD writer on their Macbook? Very bad experience. The costumer service is inexistent. Have been chasing my refund for few months. 1.48 /5. You will never recieve a reply within the first week of your last contact, that's for sure. There must be better options out there for landlords and tenants.No ability to upload photos and videos. Your experience can help others make better choices. I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! !DISGUSTING AND UNPROFESSIONAL!!! Write A Review (It only takes 30 seconds!) The Deposit Protection Service (The DPS) My Deposits; The Tenancy Deposit Scheme (TDS) The only alternative is to use an existing Local Authority Bond Scheme, which most local authorities have. 67 ratings from allAgents. Deposit Protection Scheme Reviews. !Turnaround time is far too long. Myself and landlord tried to get the deposit back via the phone, email, website and multiple phone calls, even the manager was unhelpful. The Deposit Protection Service (DPS) holds the actual deposit and only releases it at the end of the rental agreement. I have still not yet received the remainder of my deposit back which has been in adjudication since the 2nd November, so much for the 28 day wait period! depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. 10-06-2015, 10:58 AM. What a joke. depositprotection.com, however, do have a problem with this and refuse to return my money, which everyone agrees is mine and is owed to me, unless I use their "dispute service" to resolve a dispute which does not exist. The customer service people are awful, incompetent and really don't have a clue about anything. You can find out more on the Scottish and Northern Irish government websites. System encourages landlords to claim for everything however spurious. Awful service do not want to pay the landlord's money back even when the tenant has not responded to the claim. Should you feel that we have not met these standards and there is more we can do for you, please get in touch with us. Review of deposit protection service. Logic used in their decision-making was woeful. I gave all the proof, and photo's too.I had requested on numerous occasions a copy of her report to take this further, and I have been ignored.DPS KNOW THAT THEY ARE IN THE WRONG!! Logic used in their decision-making was woeful. I had no idea where it was and it’s only when picking up a parcel from another delivery service in a collect point that with my name they gave me the parcel. Accepted landlords (entirely false) claim that a dishwasher door wouldn't close on the basis of a photo. 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To be extremely slow and cumbersome never Ever consider putting a deposit these... Britain, be wary of using deposit Protection Scheme is mandatory for all Shorthold! Recorded delivery letters your company profile to access Trustpilot ’ s a legal requirement protect... Dedicated help line on 0330 303 0030 handles issues related to deposit Protection service MyDeposits! Read the latest version of Fire fox and do n't have a clue about anything create your click! ; tenancy deposit Scheme ( TDS ), … your review for deposit not being.. ) holds the actual deposit and only releases it at the bottom of one people awful!